Order Return and Cancellation Policy

Cancellation Policy

  • Prior to the order being accepted by seller, the customer has the option to cancel it at any moment. Once the order is accepted by seller, it cannot be cancelled. At the door, the consumer has the option to refuse it, but he needs to pay the delivery charges.
  • In certain circumstances, the customer might not be able to cancel the order for free after the allotted time; in that instance, a cancellation fee and delivery fee would be assessed.
  • If a seller needs to cancel because of unavoidable circumstances or out of stock, pre-paid orders will receive a complete refund.
  • Orders with cash on delivery cannot be cancelled.

Return Policy

  • Within this policy, Shopper Bolt offers a returns programme that gives you the choice between an exchange, a replacement, and/or a refund. It’s possible that not every product in a given category has the same return policy. The replacement/returns policy listed on the product page will take precedence over the general policy for all products.
  • Note: Delivery fees are charged on all returns.